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Dolman Eyecare Centre is now open!
Your health and eye care is our priority. Our clinic is taking all of the mandated precautions and more, to minimize the risks to your health; but we need your help! We have special early morning hours for our ‘at risk’ patients. In addition to a health questionnaire, a mask, and hand sanitizing / washing is required for all patients, staff and doctors. We will continue to practice physical distancing and have acrylic counter barriers when distancing isn’t possible. There will be disinfection of all instruments, counters, doorknobs, bathrooms, and any other touchable surface after each patient visit. We want you to feel safe in our office space. Don’t let issues with your eyes and vision become bigger problems. Call our office today for an appointment (519-662-3340). Take care!
Should you experience an after hours eye emergency or concerns about your eye health, please email oncall@gmail.com
Currently, we’re open by appointment only for the following services:
- General eye care and exams
- Urgent eye care
- Frame & lens selection
- Frame repair
- Contact lens refill & pickup
- Safety glasses/goggles
Our team is committed to going above and beyond the expectations for optometry practices so that everyone who enters our practice will feel safe knowing there is maximum protection in place. We are sure that you are well aware of the concerns about COVID-19, and we would like you to know the steps we are taking. These measures include, but are not limited to:
An Expectations Checklist—For All of Us
Precautions You should Be Taking
- ALL patient encounters will be by appointment. Walk-ins will not be allowed.
- Your temperature will be taken before entering the building.
- All patients must complete a COVID-19 questionnaire upon arrival at the practice.
- No paperwork – appointments now require pre-registration on our website.
- We ask that you arrive at your appointment alone unless you are a minor and require adult supervision then we will allow one caregiver inside with the child.
- Patients may be asked to wait in their car for their appointment, depending on how many people are in the practice at any given time
- We ask that upon entering our clinic, that you immediately wash your hands with soap and water or hand sanitizer.
- Anyone who enters the building will be required to wear a face mask. If a patient does not have a mask, we will provide one at the cost of $2.00.
- We may ask you to leave the office if you show flu-like signs, cold/fever, or coughing.
- Staff will not shake hands with any of our patients. Please don’t take it personally. 🙂
- We will be practicing safe distancing within the clinic and we ask that you do your best to keep a minimum of 6 feet between you and other patients.
- Coming out to your car to dispense glasses and contact lenses (curbside pickup).
Steps Our Practice is Taking
- Appointment times will be spaced further apart to ensure social distancing.
- Hand sanitation stations are available at the entrance and throughout the practice.
- Plexiglass shields have been installed at the front check-in desk.
- All of our staff and doctors will be wearing appropriate Personal Protective Equipment (PPE) including gloves, masks and face-shields.
- Spread-out patient chairs in the optical and reception area – at least 6 feet apart.
- Every chair will be disinfected between each use.
- Each pre-testing, examination room and vision therapy space are disinfected after every patient exam, including all surfaces, instrumentation, door handles, and equipment.
- We will disinfect frames after a patient has contact with them.
- Regularly cleaning and disinfecting railings, door handles, counters, reception room areas, and all spaces where public interaction occurs.
- Limiting the number of patients in the office or any area at one time.
- The exam room and pretesting instruments will be disinfected after every patient.
- We will be aware of common “touch points” within the clinic such as doorknobs, counters, keyboard, phones, credit card machines, pens, etc. and will be disinfecting these as often as possible.
- All reading material has been removed from the waiting area.
- Pens will be sanitized after each use by a patient.
- No signatures on credit card receipts – touchless transactions when possible.
- Deep cleaning at the end of each day.
- Discussions with doctors and staff will be kept to a minimum.
- Follow up phone calls or telehealth video conferencing will be used as often as possible.